Frequently Asked Questions
Everything you need to know about shopping at Indian Shop
What are your shipping rates and delivery times?
We offer standard and express shipping options across India and internationally. Domestic orders typically arrive within 3-7 business days, while international shipping may take 10-15 business days depending on the destination.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a unique tracking number and a link to our courier partner's portal to monitor your shipment in real-time.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery, provided the items are unused, in their original packaging, and have all tags attached. Please note that certain items like jewelry and innerwear are non-returnable for hygiene reasons.
Which payment methods do you accept?
We accept a wide range of payment methods including UPI, Credit/Debit Cards (Visa, MasterCard, RuPay), Net Banking, and Cash on Delivery (COD) for eligible pin codes.
Are the products authentic and handcrafted?
Yes, we pride ourselves on sourcing authentic products directly from local artisans and verified manufacturers across India to ensure the highest quality and craftsmanship.
Can I cancel my order after it has been placed?
Orders can be cancelled within 24 hours of placement or until they have been processed for shipping. Once an order is handed over to the courier, it cannot be cancelled.